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Our "welcome" quality commitments

Premises
  • Welcome clients in pleasant, clean and well up-kept areas

  • Insure that the premises are in conformity with hygiene and security standards.

  • Provide easy access for clients and visitors via appropriate signage and accessibility

Welcome
  • Display and respect opening times.

  • Adapt to specific needs of handicapped persons.

  • Provide a courteous and pleasant welcome by competent staff.

  • Facilitate contact with clients speaking other languages.

  • Provide a personal welcome for families and children


Information
  • Provide clear, reliable up to date tourist information in different languages.

  • Reply to the needs expressed by each visitor by an appropriate attention.

  • Supply specific information on offers and services for families and LGBT visitors.

  • Provide a quick and efficient welcome service by telephone and by e-mail.

  • Collect and take into account opinions and complaints of clients.

 

This mark shows conformity with the standard NF X 50-730 and the certification rules NF 237.
It guarantees that the activities of reception and information, promotion/communication,  production/comercialization, the shop and event creation and management.
Service quality assessment and improvement are monitored regularly by :

AFNOR Certification - 11, rue Francis de Préssensé - 93571 LA PLAINE SAINT DENIS Cedex - France - www.marque-nf.com