Welcome clients in pleasant, clean and well up-kept areas
Insure that the premises are in conformity with hygiene and security standards.
Provide easy access for clients and visitors via appropriate signage and accessibility
Display and respect opening times.
Adapt to specific needs of handicapped persons.
Provide a courteous and pleasant welcome by competent staff.
Facilitate contact with clients speaking other languages.
Provide a personal welcome for families and children
Provide clear, reliable up to date tourist information in different languages.
Reply to the needs expressed by each visitor by an appropriate attention.
Supply specific information on offers and services for families and LGBT visitors.
Provide a quick and efficient welcome service by telephone and by e-mail.
Collect and take into account opinions and complaints of clients.
This mark shows conformity with the standard NF X 50-730 and the certification rules NF 237.
It guarantees that the activities of reception and information, promotion/communication, production/comercialization, the shop and event creation and management.
Service quality assessment and improvement are monitored regularly by :
AFNOR Certification - 11, rue Francis de Préssensé - 93571 LA PLAINE SAINT DENIS Cedex - France - www.marque-nf.com