Our "welcome" quality commitments

Premises

• Welcome clients in pleasant, clean and well up-kept areas

• Insure that the premises are in conformity with hygiene and security standards.

• Provide easy access for clients and visitors via appropriate signage and accessibility

Welcome

• Display and respect opening times.

• Adapt to specific needs of handicapped persons.

• Provide a courteous and pleasant welcome by competent staff.

• Facilitate contact with clients speaking other languages.

• Provide a personal welcome for families and children

Information

• Provide clear, reliable up to date tourist information in different languages.

• Reply to the needs expressed by each visitor by an appropriate attention.

• Supply specific information on offers and services for families and LGBT visitors.

• Provide a quick and efficient welcome service by telephone and by e-mail.

• Collect and take into account opinions and complaints of clients.